State Farm® Insurance Agent Shonda Hetherington
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
curtis robinson
November 13, 2025
5
out of
5
rating by curtis robinson
"The level of satisfaction with our dealings with Shonda and her team at State Farm has been extraordinary .We continue to recommend them to our friends and family"
We responded:
"Thank you so much, Curtis! We’re thrilled to hear you’ve had such a great experience with Shonda and our team. Your trust and recommendations mean the world to us — we truly appreciate your continued support!"
Ricardo M
November 12, 2025
5
out of
5
rating by Ricardo M
"Kiana, Shonda and Farmers have been incredible with follow up, maintenance, and actuallly caring for and delivering what their customers need (and WANT!). Highly recommend them. Great prices, greater insurance, and yet still even greater of an insurance product."
We responded:
"Thank you so much for your fantastic 5-star review! We're thrilled to hear that Kiana, Shonda, and the entire State Farm team have provided you with exceptional follow-up, maintenance, and truly caring service. It means a lot to us that we could deliver not only what you need but also what you want. Your recommendation is greatly appreciated!"
Zaniah Williams
October 31, 2025
5
out of
5
rating by Zaniah Williams
"Amazing customer service, Kiana and Shonda were great. They were eager to assure that their service was provided for the best price."
We responded:
"Thank you for the wonderful review! Kiana and Shonda are thrilled to hear you appreciated their dedication to finding the best price. We’re here anytime you need us!"
Taylyn Warren
October 24, 2025
5
out of
5
rating by Taylyn Warren
"Kiana was great with helping me add my new car to my policy."
We responded:
"Thank you for the kind words Taylyn! We’re glad Kiana could help make adding your new car easy. We look forward to helping you again."
Ronda Jones
October 14, 2025
5
out of
5
rating by Ronda Jones
"Piece of mind. Easy and always helpful. Best price."
We responded:
"Thank you so much, Ronda! We're thrilled to hear you find our service easy, helpful, and affordable. Your peace of mind is our top priority!"
mesi banks
October 4, 2025
5
out of
5
rating by mesi banks
"Kiana offered great customer service and was very accommodating ."
We responded:
"Hi Mesi, thank you so much for your 5-star review! We're thrilled to hear that Kiana provided great customer service and was very accommodating. We appreciate your kind words and look forward to serving you again!"
Makita Johnson
October 1, 2025
5
out of
5
rating by Makita Johnson
"Shonda and Team are fantastic to work with. I've been with State Farm for years, but they are the first team in a long time to make me feel welcomed, supported, and heard. Chris and Cammy are just delightful to work with, answering my questions with professionalism and wholehearted good cheer. They treat me like a person and not just a customer which really goes a long way with me."
We responded:
"Thank you so much for your kind words, Makita! The entire team is thrilled to hear that you feel welcomed, supported, and truly valued. We’re committed to providing that personal touch and exceptional service every step of the way. It’s a pleasure working with you!"
Ty Neal
September 3, 2025
5
out of
5
rating by Ty Neal
"I recently had the pleasure of interacting with Shonda's team, and I must say, their assistance was outstanding. From the moment I reached out, they were prompt, courteous, and genuinely eager to help. They took the time to understand my concerns and provided clear, effective solutions without any hassle. Their commitment to customer satisfaction truly sets them apart. 10/10 from top to bottom"
We responded:
"Thank you, Ty, for your fantastic 5-star review! We’re glad Shonda’s team provided prompt, courteous, and helpful service for your life, vehicle, and renter’s insurance. Your satisfaction means a lot to us!"
Amanda Nisse
August 28, 2025
5
out of
5
rating by Amanda Nisse
"I had the opportunity to work with Kami recently on a complicated situation, and I can’t say enough about how helpful and professional she was. She stayed on top of every detail, communicated clearly, and made what could have been a stressful process much easier. It was clear that she genuinely cared about making sure everything was handled properly. I really appreciate her efforts and highly recommend working with her!"
We responded:
"Thank you for the wonderful review. We are so glad our team has been able to assist you. "
Nate Cake
August 12, 2025
5
out of
5
rating by Nate Cake
"Shonda has been great to work with. She’s quick to respond and gives great options to see my needs. Would highly recommend…"
We responded:
"Thank you so much Nate! We are glad to hear you like the service we have provided. We truly appreciate your recommendation!"
Glenda Castillo
July 7, 2025
5
out of
5
rating by Glenda Castillo
"Bestriz always goes above and beyond, always friendly and happy to answer any questions or concerns in a promptly manner."
We responded:
"Thank you for the kind review, Glenda. "
Carrie Berry
July 3, 2025
5
out of
5
rating by Carrie Berry
"Shonda and her office are always quick to respond when needed. Her office has been so helpful when my son’s car was totaled. They answered questions and reviewed our coverage to make sure we were getting the best value and coverage."
We responded:
"Thanks a bunch for the awesome review Carrie! We're happy we could be there for you and your son during a tough time. If you ever have more questions or need anything else, just let us know! 😊🚗💙"
Peri Ikels
June 26, 2025
5
out of
5
rating by Peri Ikels
"Always extremely helpful! Needed proof of insurance to get my inspection (having user error issues trying to access my app...) and Shonda's office responded asap by texting it to me. Great customer service!"
We responded:
"Thank you so much for the kind words! We're glad we could help get that proof of insurance to you quickly. If you ever need anything else (or app help!), just give us a shout! 😊👍"
nelda rodriguez
June 25, 2025
5
out of
5
rating by nelda rodriguez
"Shonda, Kami and the rest of her team are absolutely amazing! They are well accommodating, great communication, and all around superb service."
We responded:
"Thank you so much for your wonderful review, Nelda! We’re thrilled to hear that Kami, and the rest of our team exceeded your expectations. Your kind words about our communication and service mean a lot to us. We look forward to serving you again soon!"
Jeremiah V
June 18, 2025
5
out of
5
rating by Jeremiah V
"Chris was very helpful from the start and understood our situation. And was very polite and excited for our new journey with State Farm. Thank you Chris"
We responded:
"Thank you for your fantastic review! We’re so glad to hear that Chris was helpful and understanding of your situation. His enthusiasm for your new journey with State Farm truly makes a difference. We appreciate your kind words and look forward to supporting you every step of the way!"
Dolores Sanchez
June 11, 2025
5
out of
5
rating by Dolores Sanchez
"Chris was very personable. Made me felt welcome. Explained everything in detail and I did not feel pressured into anything at all."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Chris made you feel welcome and took the time to explain everything in detail. Our goal is to provide a comfortable experience without any pressure, and it’s great to know we achieved that. We appreciate your feedback and look forward to seeing you again soon!"
Jonathan Lewis
June 6, 2025
5
out of
5
rating by Jonathan Lewis
"Absolutely great service, and everyone I've worked with at this office has been a pleasure to work with!"
We responded:
"Thank you for your fantastic review! We're so glad to hear that you've had a great experience with our team. We appreciate your kind words and look forward to continuing to provide you with excellent service!"
Jason Timmons
June 6, 2025
5
out of
5
rating by Jason Timmons
"Shonda and her entire staff are absolutely amazing! From walking into the office and them knowing your name to providing a ton of information while providing you with the best service! I absolutely enjoy everything about how they operate! Thank you'll for being absolutely amazing!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. We strive to create a welcoming environment and provide top-notch service, so it's wonderful to know that our efforts are appreciated. We look forward to seeing you again soon!"
Oscar Bravo
May 28, 2025
5
out of
5
rating by Oscar Bravo
"Had to make some on the fly adjustments to my policy and Jeff was incredibly helpful. Assured me it would get taken care of and he even sent me updates as my policy was being worked on and when it was completed. Much appreciated team !"
We responded:
"Thank you so much for the 5-star review, Oscar! We're thrilled to hear that Jeff was able to assist you and help you save money. We take great pride in our team, and it's wonderful to know that they provided you with excellent service. If you have any more questions in the future, don't hesitate to reach out. Thanks again for choosing us!"
Princess Hilda
May 16, 2025
5
out of
5
rating by Princess Hilda
"Customer service is the best 👌. Chris was the one that attended to me, and their insurance policy is very reliable affordable 👌"
We responded:
"Thank you for your fantastic 5-star review! We're thrilled to hear you had a great experience with Chris and found our insurance policy reliable and affordable. Your feedback means a lot to us! If you need anything else, feel free to reach out."
lilkari491
May 8, 2025
5
out of
5
rating by lilkari491
"I've been with State Farm for months now & have experienced great service from the staff."
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear that you’ve had a great experience with our team. Providing excellent service is our top priority, and it's wonderful to know that we’ve met your expectations. If you ever need anything, don’t hesitate to reach out. We’re here for you!"
Erica Locust
May 8, 2025
5
out of
5
rating by Erica Locust
"Shonda is great. Always checking in to make sure things are going well and offering me great assistance whenever I need it."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that our commitment to checking in and offering assistance truly sets us apart. We appreciate your kind words and are grateful to have you as part of our State Farm family! If you ever need anything, don’t hesitate to reach out."
Donoban Ramírez
May 1, 2025
5
out of
5
rating by Donoban Ramírez
"I had the pleasure to talk to Chris regarding my car insurance transfer from Colorado to Austin. He was incredibly efficient, nice and very friendly throughout the entire process. I highly recommend State Farm for they excellent customer service!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear about your positive experience with Chris during your car insurance transfer. Our team strives to provide efficient and friendly service, and it’s great to know that we met your expectations. Your recommendation means a lot to us! If you have any more questions or need assistance in the future, don't hesitate to reach out."
Hjardeir Dunn Design
April 28, 2025
5
out of
5
rating by Hjardeir Dunn Design
"It was impressive to encounter such remarkable enthusiasm, exceptional professionalism, responsiveness and warmth - making my homeowner and auto policy transfer experience truly exceptional. I am beyond grateful to Shonda, Beatrice and Kami for their extraordinary kindness, compassion and thoughtfulness. Shonda and her team are phenomenal - I highly recommend this outstanding insurance agency."
We responded:
"Thank you for your kind words and recommendation! I'm so glad Beatrice, Kami, and myself could make your policy transfer experience exceptional. We’re always here if you need anything!"
diana
April 25, 2025
5
out of
5
rating by diana
"I’ve been a State Farm auto policy holder for years and recently purchased a home. Beatrice helped me with choosing the best homeowners insurance for me, despite me originally telling her I was planning on switching to Progressive due to the higher rates with State Farm. She broke it down for me and even provided a better deal with more coverage once she took charge of my case, and it even brought my auto insurance down. She was wonderful to work with, super responsive and helpful, and I’m glad I stayed with State Farm. Thank you Beatrice!"
We responded:
"Thank you for your fantastic review! We’re thrilled to hear that Beatrice was able to help you find the best homeowners insurance while lowering your auto rates. Her dedication to excellent service truly shines through. We appreciate your loyalty to State Farm and are here for any future needs. Thanks again!"